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Troubleshooting & help
You can download your app from the Creative Cloud website. If prompted, sign in to your Adobe account, then click either Download or Install for your app. For more information, see Download your Creative Cloud apps.
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.
You can install Audition and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. To learn more, see Sign in to activate your Adobe apps.
Still need help? Find more download and install solutions.
Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.
Forgot your password? Learn how to reset it.
Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.
Follow these Update your credit card and billing information.
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.
Still need help? Find more account, billing, and plan answers.
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