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Illustrator on the web (beta) FAQ

  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Learn faster with the Illustrator Discover panel
      3. Create documents
      4. Toolbar
      5. Default keyboard shortcuts
      6. Customize keyboard shortcuts
      7. Introduction to artboards
      8. Manage artboards
      9. Customize the workspace
      10. Properties panel
      11. Set preferences
      12. Touch Workspace
      13. Microsoft Surface Dial support in Illustrator
      14. Undo edits and manage design history
      15. Rotate view
      16. Rulers, grids, and guides
      17. Accessibility in Illustrator
      18. Safe Mode
      19. View artwork
      20. Use the Touch Bar with Illustrator
      21. Files and templates
    3. Tools in Illustrator
      1. Tools at a glance
      2. Select tools
        1. Selection
        2. Direct Selection
        3. Group Selection
        4. Magic Wand
        5. Lasso
        6. Artboard
      3. Navigate tools
        1. Hand
        2. Rotate View
        3. Zoom
      4. Paint tools
        1. Gradient
        2. Mesh
        3. Shape Builder
      5. Text tools
        1. Type
        2. Type on a Path
        3. Vertical Type
      6. Draw tools
        1. Pen
        2. Add Anchor Point
        3. Delete Anchor Point
        4. Anchor Point
        5. Curvature
        6. Line Segment
        7. Rectangle
        8. Rounded Rectangle
        9. Ellipse
        10. Polygon
        11. Star
        12. Paintbrush
        13. Blob Brush
        14. Pencil
        15. Shaper
        16. Slice
      7. Modify tools
        1. Rotate
        2. Reflect
        3. Scale
        4. Shear
        5. Width
        6. Free Transform
        7. Eyedropper
        8. Blend
        9. Eraser
        10. Scissors
        11. Dimension
    4. Generative AI (not available in mainland China)
      1. Generate a vector graphic using a text prompt
      2. Recolor your artwork using a text prompt
    5. Quick actions
      1. Retro text
      2. Neon glow text
      3. Old school text
      4. Recolor
      5. Convert sketch to vector
  3. Illustrator on the web (beta)
    1. Illustrator on the web (beta) overview
    2. Illustrator on the web (beta) FAQ
    3. Troubleshooting issues FAQ
    4. Keyboard shortcuts for Illustrator on the web (beta)
    5. Create and combine shapes on the web
    6. Add and edit text on the web
    7. Apply colors and gradients on the web
    8. Draw and edit paths on the web
    9. Work with cloud documents on the web
    10. Invite collaborators to edit on the web
  4. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  5. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Share documents for review
      4. Upgrade cloud storage for Adobe Illustrator
      5. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  6. Add and edit content
    1. Drawing and dimensioning
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Draw rectangular and polar grids
      7. Draw and edit flares
      8. Image Trace
      9. Simplify a path
      10. Symbolism tools and symbol sets
      11. Adjust path segments
      12. Design a flower in 5 easy steps
      13. Create and edit a perspective grid
      14. Draw and modify objects on a perspective grid
      15. Use objects as symbols for repeat use
      16. Draw pixel-aligned paths for web workflows
      17. Measure and plot dimensions
    2. 3D objects and materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D Text
      5. Create 3D objects
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Copy and duplicate objects
      8. Rotate and reflect objects
      9. Intertwine objects
      10. Create realistic art mockups
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Add text and work with type objects
      2. Create bulleted and numbered lists
      3. Manage text area
      4. Fonts and typography
      5. Convert text within images into editable text
      6. Add basic formatting to text
      7. Add advanced formatting to text
      8. Import and export text
      9. Format paragraphs
      10. Special characters
      11. Create type on a path
      12. Character and paragraph styles
      13. Tabs
      14. Find missing fonts (Typekit workflow)
      15. Arabic and Hebrew type
      16. Fonts | FAQ and troubleshooting tips
      17. Create 3D text effect
      18. Creative typography designs
      19. Scale and rotate type
      20. Line and character spacing
      21. Hyphenation and line breaks
      22. Spelling and language dictionaries
      23. Format Asian characters
      24. Composers for Asian scripts
      25. Create text designs with blend objects
      26. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Appearance attributes
      4. Create sketches and mosaics
      5. Drop shadows, glows, and feathering
      6. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Slices and image maps
  7. Import, export, and save
    1. Import
      1. Place multiple files
      2. Manage linked and embedded files
      3. Links information
      4. Unembed images
      5. Import artwork from Photoshop
      6. Import bitmap images
      7. Import Adobe PDF files
      8. Import EPS, DCS, and AutoCAD files
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Use Illustrator artwork in Photoshop
      2. Export artwork
      3. Collect assets and export in batches
      4. Package files
      5. Create Adobe PDF files
      6. Extract CSS | Illustrator CC
      7. Adobe PDF options
      8. Document info panel
  8. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  9. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  10. Troubleshooting 
    1. Crash issues
    2. Recover files after crash
    3. File issues
    4. Supported file formats
    5. GPU device driver issues
    6. Wacom device issues
    7. DLL file issues
    8. Memory issues
    9. Preferences file issues
    10. Font issues
    11. Printer issues
    12. Share crash report with Adobe
    13. Improve Illustrator performance

Here's everything you need to know to quickly get started with Adobe Illustrator on the web (beta). 

  Illustrator on the web (beta) is now available for testing and feedback.

Explore new features and share your thoughts.


The app is available as part of your Illustrator subscription.

What is Illustrator on the web? 

Adobe extends Illustrator to the web for creating, editing, and sharing Illustrator cloud documents (.aic). Creators can design right in the browser and even share a link so that collaborators can open and make basic edits without downloading the app.  

How is Illustrator on the web (beta) different from Illustrator on desktop? 

Illustrator on the web (beta) supports core desktop workflows and features so that you can create logos, marketing graphics, illustrations, and more, in a more modern user interface that is easily accessible in the browser. As we continue to expand functionality, we welcome your feedback on features you would like to see.

How can I get access to the beta program?

Illustrator on the web (beta) is rolling out gradually across countries. If you cannot access the app now, it will become available within a few days as part of your Illustrator subscription. The app will also be available to Enterprise and Teams users soon.

What happens to my assets created in the beta version? How do I save them for future use?  

We encourage you to explore Illustrator on the web (beta), where your documents are stored as cloud documents. You can access the cloud documents in Illustrator on the desktop app and continue to work on them. When testing the beta version, we recommend downloading copies or backups of important documents or production content... you know, just in case!  

Which browser do you recommend?

You can edit and save changes to cloud documents in Illustrator on the web (beta) using Google Chrome and Microsoft Edge. We will soon bring editing to other browsers, such as Safari.  So, keep yourself updated on the minimum requirements to use Illustrator on the web (beta).

Can I use Illustrator on the web (beta) on a mobile / tablet browser?  

You can currently edit in Illustrator on the web (beta) on non-mobile web browsers only. For iPad, we recommend you try Illustrator on the iPad, which is included in your Creative Cloud subscription. Download Illustrator on the iPad from the App Store. 

What happens when I lose access to the Internet?

Changes are autosaved, so if you lose connection, there’s nothing to worry about. The changes made to the document will be synced to the cloud once the connection is restored.

Supported features

Does Illustrator on the web (beta) have all capabilities available in the desktop application?

Illustrator on the web (beta) supports core desktop workflows and features so that you can create logos, marketing graphics, illustrations, and more, in a more modern user interface that is easily accessible in the browser. As we continue to expand functionality, we welcome your feedback on features you would like to see.

Can I open my files created in Illustrator on the web (beta) in the desktop app?

Yes, you can open your files created in Illustrator on the web (beta) in the desktop app in two ways:

  • Open your file on Illustrator on the web (beta) and navigate to the top right corner, Open in desktop app, and it will open in Illustrator desktop. 
  • Open Illustrator desktop, and on your home screen, you'll find your saved files synced from Illustrator on the web (beta).

What file formats does Illustrator on the web (beta) support?

You can export your files in Ai, AIT, PNG, SVG, JPEG, or PDF formats.

Where is the Save button? How often is my work saved?

Illustrator on the web (beta) automatically saves your work to your cloud documents every 3 minutes. It'll also auto-save if you try to close or refresh the browser or switch to another app or tab. You can manually save your document using the app menu   or press Cmd/Ctrl+S.

How do I access a file someone shares with me for collaboration in Illustrator on the web (beta)? 

To access a shared Illustrator file, please use the link they sent you to open the file in Illustrator on the web (beta). Note that only one collaborator can edit a cloud document at a time (called asynchronous editing) in Illustrator (web or desktop).


My document is taking too long to load. What do I do?

The device and internet connection need to be good. We are also constantly improving performance. If you continue to see the issue, please report it here.

My browser crashed when I was designing. Where can I find my saved designs?

You can find all your saved designs in your Illustrator on the web (beta) homepage. Your work is automatically saved in your cloud documents every 3 minutes.

What should I do if I get an error or a crash while working with Illustrator on the web (beta)?

If you get an error or crash while using Illustrator on the web (beta), do any of the following:

  • Try your edits again in a new browser window.
  • Make sure your browser is up to date with the latest updates from Google or Microsoft.
  • Clear your browser cache and cookies.
  • Restart your computer.
  • If you’ve tried the above and are still having issues, please let us know on the Adobe Illustrator on the web (beta) community by starting a new conversation using the Bug option.

How do I get the system info that I'm being asked for?

If you're being asked for OS, graphics card, RAM, and CPU information to help with an issue investigation, do any of the following:


  • Click Start and type/search for "dxdiag" (this is the DirectX diagnostic tool).
  • In Dxdiag, use the System (CPU/RAM) and Display (GPU) tabs to gather the requested system info.



Where do I report bugs for Illustrator on the web (beta)? 

Illustrator on the web is still in beta, so you may encounter some bugs while working. Please report issues or provide feedback in the Adobe Illustrator on the web (beta) community. Head there to log a bug, vote on an issue, or start a new conversation using the Web topic. We appreciate any and all feedback!

Where can I share my ideas for Illustrator on the web (beta)? 

We look forward to hearing your ideas for Illustrator on the web (beta) as we continue to build the experience. Please share your ideas in the Adobe Illustrator on the web (beta) community.

Have a question or an idea?

Ask the Community

If you have a question to ask or an idea to share, come and participate in the Adobe Illustrator on the web (beta) Community. We would love to hear from you and see your creations.

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