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Assign a license to teams user

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You can assign a product license through the following:

Before you begin

Check license availability. Go to Admin Console > Overview. Under Products and services, and check whether licenses are available for the product. Otherwise, purchase more licenses, or unassign from other users.

Ensure that you assign to the correct user. Go to Admin Console > Users. Review details of users to avoid a wrong assignment. If a user isn't added, or their name/email is incorrect, add the user, or edit user details.

For license reassignment, unassign, then reassign. Before reassigning a license to another user, unassign it from the present user. Then, assign the license to the desired user.

Assign a license through Admin Console

Assigning licenses is an important admin task. See the short video to know how to assign a license.

Perform the following steps to assign a license for a specific product to a user.

 Sign in and navigate to the Admin Console Products section as an administrator.

 Click Assign Users on the relevant product.

 The Assign Users link is displayed only for products that have unassigned licenses.

 Enter the name or email address for the user.

 Click Save.

A confirmation email is sent to the user. They can now Install the assigned apps and start using them.

You can also add multiple users at a time through CSV upload. For more information, see Add users.

 By default, administrators can't access Creative Cloud. If an administrator requires access, you must assign a product license.

 You can buy more products and licenses anytime. See Add products and licenses. You can remove products and licenses during the renewal period of your Creative Cloud for teams subscription. For more information, see Remove products and licenses. 

Assign a license from Creative Cloud desktop app

Applies to Creative Cloud desktop app version 5.7 or later.

Alert:

Assigning licenses through Creative Cloud desktop app isn't supported if you're the admin of multiple teams or if you purchase any enterprise products with Creative Cloud for teams.

 

If you're a newly added admin in the team, you may have to wait for up to a week before you can assign licenses through Creative Cloud desktop app.

 Open the Creative Cloud desktop app, and select Assign licenses.

Select Assign licenses

 Enter the email address and name of the user.

Add user details

 Select the product for which you want to assign a license.

Select products

Note:

You can also assign licenses to multiple users simultaneously.

 Select Save.

Save

A confirmation email is sent to the user. They can now Install the assigned apps and start using them.

Common questions

How can I unassign licenses?

Quick help
To unassign a license, go to Admin Console > Users. You can delete the user or edit their product assignment.

Remove a license from a user, if they no longer require to use the product or the user leaves your team.

  1. Sign in to the Admin Console as an administrator.

  2. Navigate to Users > Users.

  3. Select the user to open the user details. Under Products, remove the user or edit the license assignment. Select Save.

    A confirmation email is sent to the administrator.

How do I remove a user from the team?

  1. In the Admin Console, navigate to Users > Users.

  2. From the list of users that displays, select the users to be removed.

  3. Select Remove User.

    Note:

    When you remove a user from your team, any assigned licenses are automatically unassigned.

Troubleshooting issues with invitation emails.

In a few cases, your team members can experience a delay in receiving the confirmation email for the licenses you assign. Ask your users to check their spam folders to be sure that they didn't miss the email.

If a user doesn't receive an email within a reasonable time, sign in to the Admin Console, and navigate to Users > Users. Click the user and verify whether the license assignment succeeded.

If license assignment succeeded

If license assignment failed

Unassign a license from the user. Then reassign it. Or, remove the user from team, and add them back. Assign a license. If the user still doesn't receive an invite, contact Adobe Customer Care. 

Assign the license again. The user should receive the invitation email now. If the user still doesn't receive the invitation email, contact Adobe Customer Care.

How do I remove products and license?

To remove products and licenses, you must wait until the renewal period of your subscription. See Cancel teams subscription.

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