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Published Adobe XD prototypes do not appear in browsers

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  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. Color Management
    5. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    6. Workspace basics
    7. Change app language in Adobe XD
    8. Access UI design kits
    9. Accessibility in Adobe XD
    10. Keyboard shortcuts
    11. Tips and tricks
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lottie animations
      1. Work with videos
      2. Create prototypes using videos
      3. Work with Lottie animations
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links
    10. Create hyperlinks
    11. Preview designs and prototypes
  5. Share, export, and review
    1. Share selected artboards
    2. Share designs and prototypes
    3. Set access permissions for links
    4. Work with prototypes
    5. Review prototypes
    6. Work with design specs
    7. Share design specs
    8. Inspect design specs
    9. Navigate design specs
    10. Review and comment design specs
    11. Export design assets
    12. Export and download assets from design specs
    13. Group sharing for enterprise
    14. Back up or transfer XD assets
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
    3. Coedit documents shared with you
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Publish design from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
      3. Issues with libraries and links
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Learn how to troubleshoot when published Adobe XD prototypes do not appear in browsers.

Solutions

  1. Try to view the prototype in a different browser. Different browsers exhibit different behaviors. 
  2. Try troubleshooting your browser:
  3. If the above steps don't resolve the issue, explore other solutions.

Chrome

If you work with Chrome, try any of the following options:

If the following error is in the console, hardware acceleration might be disabled in Chrome settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable hardware acceleration in Chrome:

  1. Launch Chrome and in the address bar type chrome://settings/?search=hardware.
  2. Toggle on Use hardware acceleration when available within System.
  3. Relaunch Chrome.

To check Chrome version and to update it, see Chrome documentation.

Alternatively, try the following steps:

  1. Open a browser window and type chrome://settings/help.
  2. Check if About Google Chrome displays Google Chrome is up to date.
  3. If the display text does not match, update Chrome to the latest version.

Firefox

If you work with Firefox, try any of the following options:

Ensure that Use hardware acceleration when available is enabled in Firefox performance settings.

To navigate to Firefox performance settings, see Firefox documentation. 

To check Firefox version and to update it, see Firefox documentation.

Safari

If you work with Safari, try any of the following options:

If the following error is in the console, hardware acceleration might be disabled in Safari settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable it, see Apple Support page.

To check Safari version and to update it, see Apple documentation.

Edge

If you work with Edge, try any of the following options:

To update display drivers, see Update drivers in Windows 10.

Check your Windows updates.

Opera

If you work with Opera, try any of the following options:

If the following error is in the console, hardware acceleration might be disabled in Opera settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable hardware acceleration:

  1. Launch Opera and in the address bar type Opera://settings/.
  2. At the bottom of the Settings page, click Advanced.
  3. Toggle on Use hardware acceleration within System.
  4. Relaunch Opera.

To check Opera version and to update it, see Opera documentation.

Other solutions

If you are still unable to view prototypes in the browser, try the following steps:

  1. Open a browser window and navigate to http://webglreport.com/. You can also visit  https://get.webgl.org/ and look for a spinning cube.
  2. If the browser does not support WebGL, view the prototype in another browser or on another device.
  1. To open developer tools, right click the prototype and select Inspect Element or press Cmd+Option+I.
  2. Select the Console tab.
  3. Look for an error that contains WebGL and copy the error.
  4. Post the error details on Adobe XD User Voice.

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