Go to lightroom.adobe.com and select All Photos > Sync Issues in the panel.
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Also applies to Adobe InDesign, Adobe Photoshop
- Creative Cloud User Guide
- Introduction to Creative Cloud
- Download, install, set up, and update
- Manage your account
- Creative services
- Collaboration and storage services
- What are cloud documents
- Cloud documents | Common questions
- Create or convert files to cloud documents
- Set up cloud documents to use offline
- Revert to an earlier version of a cloud document
- Share your work for commenting
- Why can't I see my cloud documents offline?
- Creative Cloud Libraries
- Collaborate on Creative Cloud Libraries and folders
- Collaboration FAQ
- Sync your files using cloud storage
- Find how much cloud storage you have
- Set sync options
- Discontinuation of Creative Cloud Synced files
- Download Synced files content
- Creative Cloud mobile apps
- Enterprise and teams
Your Adobe Creative Cloud membership comes with cloud storage. Learn how much storage you have used and how to upgrade it.
Note:
Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).
Teams or enterprise customer? Learn more about Creative Cloud storage for business.
How much storage do I have?
Go to Your work on the Creative Cloud website. (If prompted, sign in.)
Your used storage displays in the lower-left corner of the page.
Hover over your used storage to view the total available cloud storage.
You can also see how much storage you've in the Creative Cloud desktop app, Adobe Illustrator, Adobe Photoshop, and Adobe InDesign.
Creative Cloud desktop app
Click the cloud icon it the upper right. Your cloud storage and file syncing status are displayed.
Photoshop, Illustrator, and InDesign
In the Home screen, select the cloud icon in the upper right. Your cloud storage status is displayed.
What does cloud storage include?
Your total cloud storage depends on your plan. The files stored in any of the following locations together count toward your total cloud storage. Free membership storage is contingent on the active use of Adobe’s products and services.
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If a user exceeds the Creative Cloud storage limit, new files cannot be created. But if users exceed the quota while working on existing files, they can finish the task as long as it's within 1 GB. A red exclamation mark appears if a file can't be synced, but you can still move, rename or delete files.
Note:
Users should regularly monitor their storage usage and delete unnecessary files to stay within their allotted quota.
Maximum number of files and folders
You can store as many files and folders as your cloud storage allows, but you cannot sync more than the following number of files and folders:
- 350,000 files
- 150,000 folders
This doesn't include the files, folders, or sub-folders shared with you by others. Also note that files and folders you haven't deleted permanently still count toward your cloud storage.
Delete files permanently to free up cloud storage
Ensure that your deleted files aren't using valuable storage by deleting them permanently. Learn how to permanently delete files to free up storage.
To continue to sync files, and save more files on the cloud upgrade your storage.
Partially synced files in Lightroom occupy storage space. If you are a Lightroom user, you can clear storage by synchronizing or uploading photos and videos.
Once you complete the above steps, storage space reserved to sync the photos and videos will be cleared.
How do I upgrade my cloud storage?
If you need more storage, you can purchase extra storage plans through your Adobe ID account. For instructions, see: