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Administer and manage Adobe Connect accounts

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  1. Adobe Connect User Guide
  2. Introduction
    1. What's New in Adobe Connect
    2. Adobe Connect meeting room basics
    3. Adobe Connect Capabilities in HTML Client
    4. Adobe Connect application for desktop
    5. Adobe Connect technical specifications and system requirements
    6. Keyboard shortcuts in Adobe Connect
  3. Adobe Connect Meeting
    1. Start, attend, and manage Adobe Connect meetings and sessions
    2. Host and Presenter Area in Adobe Connect
    3. Adobe Connect application for desktop
    4. Adobe Connect pre-meeting diagnostic test
    5. Adobe Connect Central home page
    6. Share content during an Adobe Connect meeting
    7. Update and manage Adobe Connect meetings
    8. View meeting reports and analytics data
    9. Notes, chat, Q&A, polls, and quiz in Adobe Connect meeting
    10. Accessibility features in Adobe Connect
    11. Keyboard shortcuts in Adobe Connect
    12. Create virtual meeting rooms and arrange layouts
    13. Breakout rooms in Adobe Connect meetings
    14. Manage meeting attendees in Adobe Connect
  4. Adobe Connect administration and maintenance
    1. Enabling Adobe Connect HTML client
    2. Enabling single sign-on in Adobe Connect
    3. Change the timeout period
    4. Configure audio providers for Universal Voice
    5. Create and import users and groups in Adobe Connect
    6. Enhance Adobe Connect account security
    7. Generate usage reports in Adobe Connect Central
    8. Administer and manage Adobe Connect accounts
    9. Manage users and groups
    10. Set permissions for library files and folders
    11. Back up user data, database, and settings of Adobe Connect server
    12. Build custom reports from Adobe Connect database
    13. Maintain disk space and clean cache on an Adobe Connect server
    14. Manage and monitor Adobe Connect server logs
    15. Start and stop Adobe Connect services
  5. Adobe Connect Events
    1. About Adobe Connect Events
    2. Manage Adobe Connect Events
    3. Attend Adobe Connect Events
    4. Create and edit Adobe Connect Events
  6. Adobe Connect Training and Seminars
    1. About Adobe Connect courses and curriculum for training
    2. Conduct trainings with Adobe Connect
    3. Create and manage seminars
    4. Create training courses in Adobe Connect
    5. Create and manage training curriculum in Adobe Connect
    6. About Virtual Classrooms in Adobe Connect
    7. Adobe Connect reports to monitor training features
    8. Participate in Adobe Connect training sessions and meetings
    9. Closed captioning in Adobe Connect
  7. Audio and video conferencing in Adobe Connect
    1. Audio in Adobe Connect meetings
    2. Record and play back Adobe Connect meetings
    3. Video in Adobe Connect meetings
  8. Manage user content in Adobe Connect
    1. View reports and usage information about uploaded content
    2. Work with content in the Content library
    3. Work with Adobe Connect library files and folders

 

How Adobe Connect Administrators can manage accounts, account info, customize Adobe Connect, manage compliance requirements, and other account-level settings.

Working in Adobe Connect Central

Adobe Connect Central is a web application used for working with Adobe Connect accounts. Administrators use Adobe Connect Central to manage an account and its users. Meeting hosts use Adobe Connect Central to create and schedule meetings. Training managers use Adobe Connect Central to create Courses and enroll participants.

Login to Adobe Connect Central

  1. In a browser window, enter the account URL included in the Welcome email.

  2. On the Login page, enter your login and password.
    Note:

    The credentials are stored if you check the Remember Me check box. You can remove the saved data by manually clearing browser cookies.

  3. Click Login.

Edit your profile

  1. In Adobe Connect Central, click My Profile.
  2. Do any of the following:

    • Click My Profile to view your user information.

    • Click Change My Password to change your password.

    • Click Edit My Preferences to change your time zone and language.

    • Click My Audio Profiles to select or create an audio profile for an audio conference.

    • Click My Audio Providers to select or create your own audio providers. These providers are not available to other users on the account.

    • Click Group Memberships to view your group memberships.

    • Click Organization to view your manager and team member information.

Determine Adobe Connect version number

Knowing your version number can be useful, especially when contacting Adobe Connect Support, or when reporting any issues with an application.

  1. Do one of the following:

    • On the Adobe Connect Central login page, move your insertion point over the Help link. The version number appears.

    • In a web browser address field, enter http://<Adobe Connect_url>/version.txt and press Go.

    Note:

    Adobe Connect hosted accounts are automatically upgraded to the latest version of Adobe Connect.

Adobe Connect Central icons

Adobe Connect Central uses icons to represent meetings, seminars, presentations, courses, and curriculums.

Course

A presentation that is associated with a group of enrolled learners with tracking for each individual. The course can be used independently or as part of a curriculum.

Curriculum

A group of courses and other learning content that guides students along a learning path. Curriculum can include Adobe Connect content, presentations, meetings, seminars, and external content such as classroom sessions and reading lists.

External training

In a curriculum, training that occurs outside Adobe Connect, such as classroom training.

Event

An Adobe Connect event includes registration, invitations, reminders, and reporting. Events usually involve many participants and are built upon an Adobe Connect meeting, seminar, presentation, or training.

Meeting

An online real-time meeting in which a host or presenter can show slides or multimedia presentations, share screens, chat, and broadcast live audio and video.

Virtual Classroom

An online class with customizable layouts and reusable, archived content. Virtual classrooms have audio and video capabilities and breakout rooms for collaborative learning.

Seminar

A seminar is a scheduled meeting conducted for at least 50 participants and involves little audience participation or interaction.

Archive

A recorded meeting or seminar, that users can view at their convenience.

Authorware content

Files created in Macromedia Authorware from Adobe. Authorware is a visual tool for creating e-learning applications.

Presentation

A presentation created with Adobe Presenter, a plug-in for Microsoft PowerPoint that lets users add audio, quizzes, and visual features to a PowerPoint presentation. PPT and PPTX files are converted to presentations when they are uploaded to Adobe Connect.

Image file (JPEG, GIF, PNG, BMP)

Image files can be drawings, photographs, charts, graphs, icons, or any other type of graphics.

FLV file

A video file.

HTML file

File defining the structure and layout of a web document using various tags.

MP3 file

An audio file.

PDF file 

An Adobe PDF file.

SWF file

A Flash Player multimedia file.

Creating administrators

Administrators are users who manage Adobe Connect for their entire organization. Administrators create, remove, and manage user accounts. Administrators manage permissions for individual users and groups. Administrators perform these tasks using a web application called Adobe Connect Central.

There are two levels of Adobe Connect administrator: administrator and limited administrator. Administrators have full administrative privileges. Limited administrators have lesser administrative privileges. Administrators can set permissions for limited administrators.

The first administrator is created when Adobe Connect is installed or when the account is created. The administrator can then create more administrators and limited administrators. For example, an administrator can create limited administrator accounts for Help Desk employees who support Adobe Connect users.

Create an administrator

  1. Login to Adobe Connect Central.

  2. Click Administration > Users and Groups.
  3. Select a user and click Information.
  4. Click Edit Group Membership.
  5. Select the Administrators group and click Add.

Create a limited administrator

  1. Login to Adobe Connect Central.

  2. Click Administration > Users and Groups.
  3. Select a user and click Information.
  4. Click Edit Group Membership.
  5. Select the Administrators - Limited group and click Add.

Set permissions for the limited administrators group

  1. Login to Adobe Connect Central.

  2. Click Administration > Users and Groups.
  3. Select Administrators - Limited and click Information.
  4. Click Edit Limited Administrator Permissions.

  5. Select the check boxes beside the permissions you want to grant in the following sections and click Save.

    Users and Groups

    Checking View User Data lets limited administrators view information about users and groups in the Administrator > Users and Groups tab.

    Checking Reset Password lets limited administrators create a temporary password for a user. See Edit user information.

    Checking Modify current users and groups lets limited administrators edit user and group information. See Managing users and groups.

    Checking Add users and groups using Web interface lets limited administrators use the Administration > Users and Groups interface. Checking Add users and groups using CSV import lets limited administrators import users and groups from a CSV (comma-separated value) file. See Creating and importing users and groups.

    Checking Delete users and groups lets limited administrators delete users and groups. See Managing users and groups.

    Checking Modify user profile fields lets limited administrators access the Administrator > Users and Groups > Customize User Profile tab. See Customize user profile fields.

    Checking Change the login and password policies lets limited administrators access the Administration > Users and Groups > Edit Login and Password Policies tab. See Set login and password policies.

    Checking Cost Centers lets limited administrators access the Administrator > Users and Groups > Cost Centers tab. See Allocate meeting minutes to cost centers.

    Account Management

    Checking Edit account information lets limited administrators access the Administration > Account > Edit Information tab to edit the default language, time zone, and Event user policy for accounts. Limited administrators can also edit the primary contact information for accounts.

    Checking Receive Notifications about Account Capacity and Expiration lets limited administrators access the Administration > Account > Notifications tab. See Edit account notification settings.

    Customization

    Lets limited administrators access the Administration > Customization tab if the customization feature is enabled for their account. See Customize the branding of an account.

    Reports

    Checking View disk usage and reports lets limited administrators view reports in the following sections of Adobe Connect Central:

    • Administration > Account > Disk Usage

    • Administration > Account > Reports

    • Administration > Administration Dashboard

    Checking View System Usage Reports lets limited administrators view System Usage reports in the Reports wizard (click the Reports tab in Adobe Connect Central). See Generating reports in Adobe Connect Central.

    Compliance and Control

    Lets limited administrators access the Administration > Compliance and Control tab to ensure that the account adheres to government standards for privacy, communication, and archiving. See Working with compliance and control settings.

    Permissions

    Lets limited administrators set permissions for content in the Content, Training, Meetings, Seminars, and Event Management libraries in Adobe Connect Central. Within the library, choose Set Permissions. See Set permissions for content files and folders.

  6. Click Reset to Default to restore default limited administrator permissions.

View and edit account information

The Account Summary page appears when you click the Administration tab. It describes the applications and products that are enabled for this account.

Most of the account information on the Account Summary page cannot be changed through Adobe Connect Central. You can modify the following account settings in Adobe Connect Central:

  • Default time zone

  • Default language

  • Event user policy (if the Events feature is part of your account)

  • Primary contact information

The information that you modify here applies to the entire account. (To change your own user account profile information, click My Profile > Edit My Preferences in Adobe Connect Central.)

View account information

  1. Login to Adobe Connect Central

  2. Click the Administration tab.

    The Account Summary shows details about your account and its features.

    Under the Features and Advanced Features headings, you see information about your account. The check mark by the application name means that it is enabled.

    System Features

    Bandwidth per Month shows the amount of data transmitted to or from your account monthly compared to the amount of bandwidth you are allowed to use. Disk Usage (MB) shows the amount of hard drive space consumed by your account compared to the amount of disk space you are allowed to use.

    Presentation

    The number of authors in your installation compared to the number that is permitted.

    Training

    The pricing model that your organization uses for training. Training managers lists the number of managers in your installation compared to the number that is permitted. Named Training Learners lists the number of learners that have been added to the learners group compared to the number that is permitted. (Only members of this group can view training content.) Training Concurrent Learner License Limit lists the number of users who can simultaneously view training content. Virtual Classroom Manager lists the current number of users in Virtual Classroom Managers group as compared to the number of licenses provisioned.

    Meeting

    The pricing model that your organization uses for attendees. Meeting Hosts lists the number of hosts in your installation compared to the number that is permitted. Meeting Peak Concurrent Users lists the number of users who can simultaneously attend meetings. (The Soft Limit is the amount of quota that was purchased and the Hard Limit is the amount of quota that is enforced.) The Concurrent Users Per Meeting is the number of users who can simultaneously attend a single meeting. Burst Pack Minutes are prepaid overage minutes. One burst pack comes with 5000 minutes.

    Seminars

    The number of Seminar Administrators in your installation compared to the number that is permitted. Webinar 100 Managers, Webinar 500 Managers, and Webinar 1000 Managers are listed and indicate current number of users in the group compared to the number of users provisioned. For trial accounts, Webinar 25 Managers is listed.

    Event Management

    The number of Event Managers in your installation compared to the number that is permitted.

    Customization and Rebranding

    A feature that allows you to customize and brand your account.

    Requires SSL connection

    A feature that determines whether your account uses SSL to encrypt all communication between the server and connected users.

    Reports

    A feature that allows you to access the Reports wizard.

Edit account information

  1. Login to Adobe Connect Central.

  2. Click the Administration tab.
  3. Click Edit Information.
  4. Do any of the following:

    • To change the default language, select a language from the Default Language pop-up menu.

    • To change the default time zone, select a time zone from the Default Time Zone pop-up menu.

    • To change the rule for event registrants, select an option from the Event User Policy pop-up menu.

    • To change the contact information, enter a first name, last name, and email address in the Primary Contact text boxes.

  5. Click Save.

Pricing models

The pricing model determines how your organization pays for its usage. It is associated with the quota and usage information that you see under System Features. There are different models for training and meetings.

There is one pricing model for training:

Concurrent learners

This model limits how many learners can be active in all courses or curriculums at the same time.

There are two pricing models for meetings. You can view the information associated with the model your organization purchased:

Named organizer

This model limits the number of users who can initiate meetings. Each named organizer can initiate one active meeting at a time. A meeting started without the named organizer has all attendees with Participant privileges until the named organizer arrives in the meeting. When the first named organizer joins the meeting, privileges of all the other attendees are restored to the values set before the meeting.

Each meeting is limited to the number of participants specified in the license file. A named organizer must be present to start a meeting, and all participants are demoted to participant level, five minutes after the last named organizer has left the room. Users’ roles and permissions are restored when any named organizer returns. Named Organizer must be a member of the Meeting Hosts group.

Note: A named organizer can attend a maximum of two simultaneous meetings. Regardless of this user's actual privileges in the ongoing meetings, an attempt to attend a third meeting generates an error message

Concurrent attendee

This model limits how many participants can be active in a meeting at the same time. The limit does not affect seminar attendees.

Note: You cannot have quotas for named organizers and concurrent attendees at the same time.

Seminar rooms quotas do not affect any other quotas. The seminar attendee limit determines the number of participants that can be simultaneously active in a seminar. This limit applies to each seminar room independently.

Both the named organizer and concurrent attendee pricing models display the same fields. However, some fields are irrelevant based on the pricing model your organization has purchased:

  • You can have meetings with Concurrent User Model that also have Concurrent Users Per Meeting limit.

  • If your organization uses the Named Organizer model, Adobe Connect specifies a maximum room capacity. This value is displayed in the Concurrent Users Per Meeting field. The Meeting Peak Concurrent Users field is irrelevant when using the named organizer model. The reason is that Adobe Connect limits the number of organizers using the Concurrent Users Per Meeting field. The number is typically set to 100 users.

Edit account notification settings

Adobe Connect notifies the account administrator (and optionally, some other users) when an account license is about to expire. Adobe Connect also notifies the administrator when an account approaches one of its capacities.

  1. Login to Adobe Connect Central.

  2. Click the Administration tab.
  3. With Account selected, click Notifications and choose the desired settings.

Configure multiple product notifications

To notify users about frequent updates, administrators send multiple system maintenance notifications and account-based product notifications simultaneously. For example, an administrator can send a breakfix notification to all users in addition to the regular account-based Adobe Connect upgrade notifications.

User accounts are preconfigured to receive maintenance notifications. You can configure specific user accounts to receive product-based notifications following these steps:

  1. Choose Administration > Account > Notifications.
  2. Under Product Notification Settings, select the start date and end date for the notifications.
  3. In the message box, type the notification message and click Save. When the user opens a meeting, the product notification message is displayed in the Notifications pod.

You can configure a user account to receive a maximum of three notifications at a time. Normally, you send two maintenance notifications and a single product-based notification. However, based on requirements, you can configure a specific user account to receive three maintenance notifications. The maintenance notifications have a higher priority compared to product-based notifications. Therefore, maintenance notifications appear on the top in the Notifications pod. If a user closes a notification, the notification reappears on the Notifications pod when the user reopens the meeting. Alternatively, the user can choose Don’t show this message again to prevent the notification from reappearing when the meeting reopens.

View account usage information

  1. Login to Adobe Connect Central and click the Administration tab.

  2. Click Administration Dashboard to see a graphical representation of your quota usage across the system.
  3. Move the pointer over any bar to see the precise maximum figure for that bar.

    The gray bar represents your current usage, and the dark green bar represents your limit.

  4. Click either bar in a group quota graph to display a group information page.

    The group information page lists the name and a description of the group. Click the View Group Members button to view current members and add new members.

Customize the branding of an account

If your organization purchased the customization features, the Customization link is enabled on the Administration tab. The customization features let you adapt the appearance of Adobe Connect to match the branding of your organization.

To see your customization changes, logout and log back in to Adobe Connect Central and refresh the browser.

Customize the Adobe Connect Central user interface

Use the Customize Banner link to customize the following elements of the Adobe Connect Central user interface (user interface):

  • Background color.

  • Top links text color (for the Help and Logout links in the upper-right corner).

  • Navigation text color (for the links below the tab bar).

  • Selection highlight color.

  • Table header color (for the bars that identify page titles or columns on list pages).

  • Banner logo, the image that appears in the upper-left corner of Adobe Connect Central. The supported files are in JPEG, PNG, GIF, or BMP format and the supported file size is 360 x 50 pixels.

Note:

Use an image with white background rather than a transparent image.

Custom Banner settings
Custom Banner settings

  1. Click the Administration tab.
  2. Click Customization.
  3. In the list to the right of the color grid, click the item whose color you want to change.
  4. Do one of the following:

    • Click a color in the grid.

    • Enter a color code, such as #33CC66, into the text box.

  5. To change the color swatch to the previous setting, click Clear. To restore all colors and the banner logo to the defaults, click Reset To Default.
  6. To select a banner logo, click Browse below the Banner Logo heading and browse for the logo image (JPEG, PNG, GIF, or BMP file). If you don’t select a logo, the Adobe Connect logo appears in the banner.
  7. Click Apply to save your changes.

    Your changes appear in 5 seconds to 10 seconds; alternatively, you can refresh the page.

    Note:

    After you select a banner logo, the logo displays in the preview area. When you click Apply to save your changes, sometimes the banner preview area displays the old banner. The new banner logo displays correctly for users. To see the correct banner, logout from Adobe Connect Central, log back in, and refresh the browser.

Customize your Adobe Connect account

How an administrator can customize and brand an Adobe Connect account.

Adobe Systems

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Customize the login page

Use the Customize Login link to customize the login page. You can modify any of the following attributes:

  • Meeting title color

  • Login text color

  • Background color (login area color)

  • Main logo image, which must be a 410 x 310 pixel JPEG, PNG, GIF, or BMP file

Customize login settings.
Customize login settings.

  1. Click the Administration tab.
  2. Click Customization.
  3. Click Customize Login.
  4. In the list to the right of the color grid, click the item whose color you want to change.
  5. Click a color in the grid.
  6. To change the color swatch to the previous setting, click Clear. To restore the original setting, click Reset To Default.
  7. To select a main logo, click Browse below the Main Logo heading and browse for the logo image (JPG, PNG, GIF, or BMP file). If you don’t select a logo, the Adobe Connect logo is used as the main logo.
  8. Click Apply to save your changes.

    Your changes appear in 5 seconds to 10 seconds; alternatively, you can refresh the page.

    Note:

    After you select a logo, the logo displays in the preview area. When you click Apply to save your changes, sometimes the banner preview area displays the old logo. The new logo displays correctly for users. To see the correct logo, logout from Adobe Connect Central, log back in, and refresh the browser.

Customize the appearance of Adobe Connect meetings

You can customize the appearance of your meetings depending on the type of Adobe Connect client you are using:

Flash client and application for desktop

Use the Customize Meeting tab to modify the appearance of Adobe Connect meetings. The settings you apply here appear in every meeting created in your account. (These settings do not affect the meeting layout.)

  1. Click the Administration tab.
  2. Click Customization.
  3. Click Customize Meeting.

  4. In the list of buttons to the right of the color grid, click one of the following:

    • Menu highlight color
    • Focus border color (the color outline around borders of objects such as buttons)
    • Background color
    • App bar color (the color of the upper application bar)
    • App bar text color (the color of menu text)
    • Pod bar color
    • Pod bar text color
  5. Click a color in the grid.
  6. To change the color swatch to the previous setting, click Clear. To restore the original setting, click Reset To Default.
  7. To select a meeting logo, click Browse, and choose a JPEG, PNG, GIF, or BMP file that’s 50 x 31 pixels (other sizes are scaled to fit). If you do not select a logo, the Adobe Connect logo is used.
  8. To link the logo to a website, enter a path in the Logo URL box.
  9. Click Apply to save your changes.

    Your changes appear in 5 seconds to 10 seconds; alternatively, you can refresh the page.

HTML client

Use the Customize HTML Meeting option to modify the appearance of Adobe Connect meetings. The settings you apply here appear in every meeting created in your account. (These settings do not affect the meeting layout.)

  1. Click the Administration tab.
  2. Click Customization.

  3. Click Customize HTML Meeting.

  4. In the Logo section, you can cuztomize your meeting logo and link it to a website of your choice. To do so:

    1. In the Logo File subsection, select a logo file by clicking Upload File, and choose a JPEG, PNG, GIF, or BMP file that’s 50 x 31 pixels (other sizes are scaled to fit). If you do not select a logo, the Adobe Connect logo is used.
    2. In the Logo Link subsection, specify a website URL in the Enter Link field to link it to your meeting logo.

  5. In the Colors section, you can click one of the following rectangles to set color preferences:

    • App Bar Color of the application bar.

    • Room Title & App Icons Color of the default state of all the icons in the App bar and the room title text.

    • Pod Bar Color of the pod bar.
    • Pod Title & Icons Color of the default state of the pod title and icons.
    • Room Background Color of the meeting room background.
    Note:

    If the color contrast between the background bar and the foreground text is not prominent, choose different colors to make the contrast ratio accessibility compliant, as indicated by a warning. 

  6. Click the following as required:

    • Clear Removes your setting.
    • Apply Saves your setting. Your changes appear in 5 to 10 seconds; alternatively, you can refresh the page.
    • Reset to Default Removes your custom setting and restores the default setting.

Allocate meeting minutes to cost centers

When you import users to Adobe Connect, you can associate each user with a cost center. If users are associated with cost centers, you can enable cost center reporting to determine how much each cost center is using Adobe Connect.

The easiest way to associate users with cost centers is when you import users in a CSV file or synchronize with an LDAP directory service. If you don’t use either of these methods, you can also associate a user with a cost center manually.

If cost center reporting is disabled, meetings are not tracked for reporting purposes. If users are not assigned to cost centers and meetings are billed per attendee, Adobe Connect does not track data for those users.

Associate users with cost centers manually

  1. Login to Adobe Connect Central.

  2. Click the Administration tab then click Users and Groups.
  3. Select a user from the list and click Information.
  4. Click Edit information.
  5. Click the Choose button beside the Cost Center box.
  6. Select a cost center from the list. If the cost center isn’t in the list, click the plus sign to add it.
  7. Click Save.

Enable cost center reporting

  1. Login to Adobe Connect Central.

  2. Click the Administration tab.
  3. Click Users and Groups then click Cost Centers.
  4. Choose a radio button to determine how minutes are allocated.

    If you choose Allow each meeting host to determine how minutes are allocated, the host can choose from a Cost Center pop-up menu when creating a meeting.

  5. To search, add, delete, or edit a cost center, click Manage Cost Centers.
  6. Click Save.

Disable cost center reporting

  1. Login to Adobe Connect Central.

  2. Click the Administration tab.
  3. Click Users and Groups then click Cost Centers.
  4. Deselect Enable Cost Center Reporting.
  5. Click Save.

Working with compliance and control settings

Organizations operating in regulated industries are required to comply with government standards. These standards dictate how and when employees can communicate and whether the organization must record and archive communication. For example, some organizations are required to log all communications that take place on their networks.

Organizations can also choose to retain communications between employees or between employees and external users to meet standards of internal control. Use the compliance and control settings to adhere to standards and control the global meeting experience.

Compliance and control settings are global settings that affect the entire Adobe Connect account. Settings apply immediately to all meeting sessions that begin after the settings are saved. Settings do not apply to meetings that are in progress when settings are saved. Settings apply to recent meetings up to 10 minutes after the meetings end.

Note:

Not all compliance features are available to Hosted customers.

Customize compliance and control settings

  1. Login to Adobe Connect Central.

  2. Click the Administration tab.
  3. Click Compliance and Control.
  4. Click Pods Management and do any of the following:

    • Choose Disable Edit My Info menu item to prevent attendees from updating their name in a meeting or an event. If this option is selected, only hosts can update the information of an attendee.

    • Select any pods you want to disable in meeting rooms and virtual classrooms. If you disable a pod, the pod and all information in the pod is erased in every meeting room that contains the pod. Disabling pods can leave empty space in meeting room layouts. Update your meeting templates and resize the pods to fill up any spaces.

    • Choose Disable Attendee Display Settings to disable the attendees display settings in the Preferences dialog in a meeting.

    • Choose whether to disable interactive audio between VoIP and conference bridge.

    • Choose whether to disable broadcast from conference bridge. The audio from the bridge is used for recording only.

    • Choose whether to disable Video telephony.

  5. Click Share Settings and do any of the following:
    • Choose whether to Disable Desktop sharing, Disable Windows sharing, or Disable Applications sharing. Individual screen sharing modes lets you disable screen sharing modes and prevents users from sharing unauthorized content. For more information on screen sharing modes, see Screen sharing options.
    • Choose to disable screen sharing from browser. When the option is enabled and a participant tries to share the screen on the browser, there is a prompt that asks the participant to launch Adobe Connect, and then share the screen via the application. 
    • Choose whether to Disable Request for Control to prevent users from requesting control of another user’s shared screen.
    • Choose whether to Disable screen sharing’s “Pause and Annotate” feature to disable the Share pod’s overlay whiteboard.
    • Choose whether to Restrict screen sharing to specific processes to specify applications that users can share. See Specify applications to share or block.
    • Under the Document Sharing settings, choose one or more of the following. If you select all the options, the Share Documents option is removed from the Share pod.
    • Choose Share pod: disable uploading of documents to the meeting, to prevent users from sharing documents on their computers.
    • Choose Share pod: disable uploading of documents from the Content and Course libraries, to prevent users from sharing documents that are published in the content and course libraries. This setting prevents users from uploading content directly into a meeting room. A host or presenter can share only content that was preloaded into Adobe Connect Central.
    • Choose Disable Whiteboard, to disable the whiteboard from the Share pod.
    • Under Room Bandwidth Settings, set the following to manage the room bandwidth.
    • Set the default values for bandwidth usage and video quality using the sliders.
    • Optionally, administrators can prevent the meeting hosts from changing these setting from meeting preferences. Note: When Room Bandwidth Settings are updates, the settings of the existing meetings are retained, unless an administrator overrides all settings. In the latter case, new and existing meetings are affected.
    • Choose Disable File Share pod, to remove the file share pod from all meetings.
    • Select Disable Breakout rooms to prevent creating breakout rooms.
    • Select Disable option to open the web link on ending the meeting.
  6. Click Recordings and Notice and do any of the following:
    Note:

    Only the Enable compliance notice setting is available to hosted customers. Hosted customers cannot force recording settings or enable chat transcripts.

    • Select Lock Recording Settings For All Meetings and Record All Meetings (On), to record all meetings. No one can stop the recording, not even the meeting host. Only administrators can access forced recordings unless you select Publish Recording Links In Meeting Folders. In this case, the meeting host can access the recording through the link available in the meeting folder. The meeting host can edit the forced recording but administrators can still access the original recording as needed. The Presenter Only Area and breakout rooms are never recorded. If you record all meeting activities, choose Disable Breakout rooms on the Share Settings page. Select Never Record Any Meeting (Off), to disable the Meeting > Record Meeting command in all meeting rooms.

    • Select Enable Chat Transcripts to log all chat messages on the server. The transcripts contain the name of the room, the name of the sender, the name of the recipient, the date and time, and the message body for each chat message. Transcripts are stored on the Adobe Connect server in the folder rootinstall\content\account-id\sco-id-version\output\ (for example, C:\breeze\content\7\21838-1\output). The filename format and type is roomname_date_time.xml. Chat transcripts do not log text in the Note pod and chat communication in breakout rooms. To record all text-based conversation, disable the Note pod and breakout rooms.

    • Select Enable Compliance Notice and enter notice text to force all users to accept the terms of the notice before entering meeting rooms. The acceptance is recorded in the server log. For example, licensed customers can use this notice to inform users that a meeting is or is not being recorded.

    • Under the Record meeting audio on Telephony Provider’s Bridge, select the audio providers for which recording is done on the provider’s audio bridge. By default, the recording is done using Universal Voice for audio providers.

  7. Click Training Settings and select whether you want to enable open enrollment.
  8. Click Save to save changes.

Access settings tab

Administrators can make meetings and recordings more restrictive and deny access to all. Adobe Connect presents the following options for both meetings and recordings: 

Anyone who has the URL may enter the room

By default, this setting is enabled for all accounts. 

Access settings
View Access Settings

If this setting is disabled, then for all existing meetings, recordings, or Virtual Classroom sessions, only registered users and accepted guests can attend the meeting or view a recording. In the Edit Information section of the meeting, the host can grant access accordingly. 

Setting is disabled

If the setting is enabled, then for all new meetings, recordings, or Virtual Classroom sessions, the message any user who has the URL can enter the room or view a recording. In the Edit Information section of the meeting, the Host can grant access to the meeting room to all users who have the meeting URL. 

Setting is enabled

Allow public access to recording 

Allow public access

If the setting Allow public access to recording is disabled, then all account members can access all the existing recordings, after the users have moved from the previous access level of Public. 

View options

For all new recordings, the option Public will not be displayed to the host. 

Specify applications to share or block

To prevent users from sharing unauthorized applications or processes, do one of the following:

  • Create a whitelist of authorized applications.

  • Create a blacklist of applications or processes that cannot be shared.

These two options are mutually exclusive: you can either specify a whitelist or a blacklist. Applications that are included in the blacklist are not available for participants, presenters, and hosts to share. To prevent users from sharing unauthorized applications or processes, enter separate Windows and Mac OS applications in the text boxes. The list of available items appears when users select Windows or Applications from the Start Screen Sharing window.

  1. Select the Restrict screen sharing to specific processes (check to define process lists) option.
  2. To determine the name of the application executable:

    Windows

    Do one of the following:

    • Navigate to the application folder (Typically C:\Program Files\application folder) and read the application executable name. For example, the executable name of Microsoft Office PowerPoint is POWERPNT.EXE.

    • Start Windows Task Manger (right-click an empty spot in the Windows Taskbar and choose Task Manager from the context menu). Then select the Processes tab to list all running processes.

    Mac OS

    Do one of the following:

    • Navigate to the application folder and read the application’s executable name.

    • Open the Activity Monitor or the Process Viewer on Mac OS X. Select All Processes from the Show pop-up menu to list all running processes.

  3. Select one of the following options:

    • Allow Only The Sharing Of The Following Processes.

    • Prevent The Sharing Of The Following Processes.

  4. Enter the list of executable names as colon-separated values for Windows and Mac. For example,

    Windows

    powerpnt.exe:winword.exe:notepad.exe

    Mac OS

    iTunes:iPhoto:iChat

  5. Click Save.

View forced recordings

  1. In Adobe Connect Central, administrators can click Content > Forced Recordings to view all the forced recordings in an account.
  2. Click a recording name to view information about the recording.
  3. Do one of the following:

    • Click Edit to edit the title, summary, or language of a recording.

    • Click the URL for Viewing to view the recording.

Links point to the latest version of the recording. If any editing is done to the recording (either directly or through any link), the edits are reflected in all the links to that recording.

  1. In Adobe Connect Central, administrators can click Content > Forced Recordings to view all the forced recordings in an account.

  2. Select the check box for the meeting you want to link.

  3. Click Create Link.
  4. Navigate to the Content folder where you want to add the link.
  5. Click Create Link.

Delete forced recordings

Only administrators can delete forced recordings.

  1. In Adobe Connect Central, view the all the forced recordings in an account at Content > Forced Recordings.

  2. Select the check box for the meeting you want to delete.

  3. Click Delete.

Configure Engagement Tracking

Engagement is tracked via Engagement Dashboard in seminars, meetings, virtual classrooms, and events. When configured, participants can opt-out from engagement tracking. When participants choose to opt out, Adobe Connect excludes engagement index and private chat message count when reporting event meeting information to event hosts.

Account Administrators control various settings for opt out for Engagement Tracking and provide Event Administrators with limited control over opt-out.

  1. Access Administration > Compliance and Control > Engagement Tracking in Adobe Connect.
  2. Make the desired selections to configure engagement tracking. The following settings are available, separately, for events and meetings, virtual classrooms, and seminar rooms.

    Enable opt out for participants

    Mandatorily provide the opt-out option to the participants.

    Allow override of admin settings by Host

    Hosts can override the Account Administrators default settings, when creating an Adobe Connect session. An additional option to Enable opt-out for participants is available.

    Note: If either of meetings, virtual classrooms, or seminar rooms are associated with an event, the settings of the event take precedence.

  3. Click Save.

The above changes in the settings are effective immediately for all the new Adobe Connect sessions.

HTML client settings

Account Administrators can enable or disable HTML client in their account for meetings, trainings, and webinars. They can force-enable HTML client for all existing rooms in their account. They can also enable or disable the Custom pod in HTML client.

Advanced settings

From the Require Adobe Connect application section, Administrators can force the usage of Adobe Connect application for desktop for everyone to join a Meeting, a Training, or a Webinar. Select the applicable option and click Save.

Users who do not have the Adobe Connect application installed on their machines, are prompted to install it. These settings are immediately effective for all new Adobe Connect sessions.

Application and browser interface settings

Hide "Entry screen" for all rooms

If you select this option, a participant will be unable to set their microphone, speaker, or camera before entering a meeting. If you're using a telephony-only audio conference, select this option.

This is a global setting. If this option is selected, for every meeting created, a participant cannot view the entry screen before attending the meeting.

Configure the Training Catalog

Only administrators have access to the Training Catalog by default. An administrator must set permissions for the Training Catalog before Training Managers can use it. Administrators can create any folder and permissions structure. For example, an Administrator could give the whole Training Managers group permission to manage the root folder of the Training Catalog. In another example, an Administrator could create folders for each Training Manager.

Create a custom URL and name for the Training Catalog

Creating a custom URL is optional. If you don’t create one, the system generates one, but it’s easier to use a URL you create.

  1. Login to Adobe Connect Central.

  2. Click Training > Training Catalog > Edit Information.
  3. Enter a name for the top-level folder.
  4. Enter a custom URL.

    All bookmarks to content in the Training Catalog use the custom URL. If you change the custom URL, existing bookmarks break.

  5. (Optional) Enter a description for the folder in the Summary field.

Create a folder structure and set permissions

  1. Login to Adobe Connect Central.

  2. Click Training > Training Catalog.
  3. If you want Training Managers to create their own folders and set permissions for those folders, while in the root folder, click Set Permissions.
  4. Select Training Managers and click Add to give them permissions to the root folder.
  5. If you want to create a folder structure, while in the root folder, click New Folder and give the folder a name and, optionally, a description.
  6. Click Set Permissions to set permissions for the new folder.
  7. Select any groups or users you want to have permission and click Add.
  8. You can repeat these steps to create any folder and permissions structure you desire.

Make local help and support pages available

Using the in-product help links, the on-premise users can access help and documentation local to their environment, instead of being directed to adobe.com. Adobe Connect administrators and the organization’s IT department can provide local, targeted content and troubleshooting information to their users before the users reach out to content hosted on adobe.com. The landing page, as access via the in-built help system must be available at http://www.example.com/system/help/support/.

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